LocalMate Standard – Live the city like a trusted friend is hosting you.
Experience Mexico with the comfort, safety, and warmth of having a real local friend by your side.Your LocalMate helps you move around, avoid scams, discover hidden gems, taste authentic local food, and explore the city the way real locals live — not the way tourists usually do.
This package includes:
✔ Arrival & Departure Assistance
We pick you up at the airport and guide you through the city from the moment you arrive.
✔ Safe Transportation During the Day
Your LocalMate drives you around the city from 8:00 a.m. to 2:00 p.m., helping you explore safely and comfortably.
✔ Real Local Recommendations
Food, cafés, markets, neighborhoods, local tips, and places tourists never find on their own.
✔ Translator Support
Your LocalMate uses translation tools to help you negotiate better prices, avoid tourist traps, and communicate easily.
✔ Local Guidance & Safety Support
We help you navigate the city confidently, showing you where to go, what to avoid, and how to enjoy the real local lifestyle.
✔ Flexible Pick-Up & Drop-Off
Your LocalMate stays connected and picks you up at your scheduled times during the day.
Cancellation & Refund Policy
At LocalMate, we work with local hosts who prepare their time, transportation, and service schedules in advance. For this reason, we offer a fair cancellation policy that protects both our travelers and our LocalMate partners.
📆 1. Full Refund – Within 7 Days of Payment
You may cancel your reservation and receive a 100% refund of your deposit if the cancellation request is made within 7 calendar days after your payment.
No questions asked.
❌ 2. No Refunds After 7 Days
After 7 days have passed from your initial payment:
Deposits become non-refundable.
This is because our LocalMates begin preparing logistics, transportation schedules, reservations, and availability exclusively for your trip.
At this stage, costs and time commitments have already been assigned.
🔄 3. Rescheduling (If Available)
If you need to change your travel dates:
We will gladly reschedule your experience at no extra cost,
As long as your new dates are available,
And you notify us at least 7 days before your arrival date.
If new dates are unavailable, the original reservation and deposit remain non-refundable.
👥 4. Transferring Your Reservation
If you cannot attend your trip:
You may transfer your LocalMate reservation to another traveler (friend or family member) at no extra cost.
The original deposit will be applied to the new traveler.
This avoids losing your deposit.
🌧️ 5. LocalMate Cancellation (Rare Situations)
In the unlikely case that LocalMate must cancel your reservation due to:
LocalMate illness or emergency
Severe weather
Transportation issues
Safety concerns
Operational limitations
You will receive:
**✔ A full 100% refund
✔ Or the option to reschedule for free**
Your safety and experience come first.
⚠️ 6. Same-Day or Last-Minute Cancellations
If you cancel on the same day or within 48 hours before the service begins:
No refunds apply
Rescheduling is not guaranteed due to limited availability
📝 7. How to Request a Cancellation
Please send your cancellation or rescheduling request through:
Email
WhatsApp
Or the same communication method you used when booking
Your request is officially recorded when we confirm it in writing.
⭐ Short Summary (for product pages):
Refunds:
100% refund if canceled within 7 days of payment.
No refunds after 7 days.
Changes:
Free rescheduling if requested 7+ days before arrival.
Free transfer to another person.