LocalMate VIP – Your private local concierge for a premium travel experience.
This is the most comfortable, stress-free, and exclusive way to explore Mexico.Enjoy full-day service, premium transportation, VIP access, nightlife assistance, and a LocalMate who stays with you, waits for you, and adjusts to your schedule — day and night.
This package includes:
✔ Premium Airport Transfers
You are welcomed and escorted in a premium SUV or sedan.
✔ Private Transportation for up to 8 Hours + On-Call Support Until 2 a.m.
Your LocalMate stays with you or waits for you during dinners, clubs, events, or shopping.
✔ VIP Reservations & Priority Access
Restaurants, events, nightlife, local experiences — we handle your bookings so you avoid lines and waiting.
✔ English-Speaking LocalMate
Guaranteed English communication for a smoother trip.
✔ City & Nearby Destinations
Short intercity trips up to 100 km round trip included.
✔ Seamless Experience
Zero stress. Zero waiting. Just enjoyment, comfort, and full flexibility.
Cancellation & Refund Policy
At LocalMate, we work with local hosts who prepare their time, transportation, and service schedules in advance. For this reason, we offer a fair cancellation policy that protects both our travelers and our LocalMate partners.
📆 1. Full Refund – Within 7 Days of Payment
You may cancel your reservation and receive a 100% refund of your deposit if the cancellation request is made within 7 calendar days after your payment.
No questions asked.
❌ 2. No Refunds After 7 Days
After 7 days have passed from your initial payment:
Deposits become non-refundable.
This is because our LocalMates begin preparing logistics, transportation schedules, reservations, and availability exclusively for your trip.
At this stage, costs and time commitments have already been assigned.
🔄 3. Rescheduling (If Available)
If you need to change your travel dates:
We will gladly reschedule your experience at no extra cost,
As long as your new dates are available,
And you notify us at least 7 days before your arrival date.
If new dates are unavailable, the original reservation and deposit remain non-refundable.
👥 4. Transferring Your Reservation
If you cannot attend your trip:
You may transfer your LocalMate reservation to another traveler (friend or family member) at no extra cost.
The original deposit will be applied to the new traveler.
This avoids losing your deposit.
🌧️ 5. LocalMate Cancellation (Rare Situations)
In the unlikely case that LocalMate must cancel your reservation due to:
LocalMate illness or emergency
Severe weather
Transportation issues
Safety concerns
Operational limitations
You will receive:
**✔ A full 100% refund
✔ Or the option to reschedule for free**
Your safety and experience come first.
⚠️ 6. Same-Day or Last-Minute Cancellations
If you cancel on the same day or within 48 hours before the service begins:
No refunds apply
Rescheduling is not guaranteed due to limited availability
📝 7. How to Request a Cancellation
Please send your cancellation or rescheduling request through:
Email
WhatsApp
Or the same communication method you used when booking
Your request is officially recorded when we confirm it in writing.
⭐ Short Summary (for product pages):
Refunds:
100% refund if canceled within 7 days of payment.
No refunds after 7 days.
Changes:
Free rescheduling if requested 7+ days before arrival.
Free transfer to another person.